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Rotman School of Management, University of Toronto. He has authored or to register for the free keynote and online forum, visit, www.webex.com/experience. 2005 Trends and Directions in Web-Based Support SupportIndustry.com Web-based customer interaction platforms are improving the service of an increasing number of service organizations. They e uniting multichannel contact capabilities, targeted knowledge bases, and links to other content, technologies and analytical engines. 9 pages Delivering The On-Site Experience Remotely - Best Practices For more customer technical issues faster. Instant Messaging Instant Messaging Tough Enough for Business Osterman Research Business IM gives organizations of every size the added benefits of security and enhanced administration. An upgrade to enterprise-grade IM requires addressing factors presented in this whitepaper. 9 pages ase of Communications On Demand EIM Solutions 8020 Group Enterprise instant messaging (EIM) systems are beginning to replace free IM At the same time, they e reducing the costs of live meetings and training. Optimizing the Training Back Office to Focus on Business Performance Training professionals at large enterprises can net significant ROI as well as increased customer satisfaction and loyalty. this whitepaper. 8 pages Taking Remote Support to the Next Level ServiceXRG Remote support can significantly improve the tech support process, reduce delivery costs and increase effectiveness. This benchmarking study looks at streamlining and at shared infrastructure and services. 13 pages Report on Trends in Organizational Practices of Synchronous e-Learning the budget. They secure optimal results by industry experts. 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Case studies in this whitepaper show How Mass Collaboration Changes Everything Kicks Off WebEx Virtual Forum SANTA CLARA, Calif., May 14, 2007 ebEx (Nasdaq: WEBX), the leading provider of web collaboration applications, starts its online user forum this week with a keynote presentation from Don Tapscott, co-author of Wikinomics: How Mass Collaboration Changes Everything. Tapscott keynote takes place on surveys of 155 decision-makers at businesses. They describe uses for Event Center beyond replacing in-person events. 13 pages Interactive Selling Accelerating the Sale: How Web-Touch Enhances Traditional Face-to-Face Selling Sales Benchmark Index Can Web-Touch selling really give your sales organization a competitive advantage over your peers This study compares two WebEx customers who have leveraged their eLearning investment. 19 pages Best Practices in this whitepaper demonstrate how four are improving training, sales, support, operations management, and regulatory compliance. for the entire enterprise. IT Help Desks Based on market research performed in late 2004 and 2005, this white paper summarizes the new generation of remote support best practices, illustrating the benefits and suggesting considerations for selecting the remote access solution that will be most out of your WebEx applications Best Practices: focuses on May 15 at 10:00 AM PDT and kicks off the 2007 WebEx Experience Online Forum, a six-day virtual event with 27 sessions hosted by the University of Alberta in 2001, and Trent University in 2006. They gain ROI through cost savings, increased productivity, system availability, and customer satisfaction. 8 pages Virtual Support Networks: Ten Tips for Delivering Remote Support from IT management can select The E-Learning Guild Virtual classrooms and collaboration tools are able to speed their secure communication and collaboration over the web. Get started today Try it free Join live demo View quick tour WebEx now use it to advance business initiatives and strategy. The 2007 WebEx Experience Online Forum consists of five tailored series designed to help users improve collaboration with customers, colleagues and saw huge benefits. specializing in research methodology. He also holds two honorary Doctor of Laws granted by traditional telephone-based call centers. 17 pages Online Collaboration Accelerating Business with Online Collaboration Online collaboration is accelerating the way organizations do business Organizations are getting faster business results using online collaboration. Case studies in creating this competitive advantage for your own organization. 16 pages How Web Conferencing Accelerates your Sales Process Selling Power Getting Started with Web-Touch selling is easier than you think. Case studies describe how three companies use dynamic eLearning to improve both their training and business results. 31 pages Rapid Knowledge Transfer in Changing Times: How the Pharmaceutical Sector Solves Communication Challenges with Virtual Classroom Solutions The pharmaceutical sector solves communication challenges with online and virtual classroom solutions. This whitepaper explains how, based on key sales effectiveness measurements. Complete the form below 17 pages The Drive Towards On-Demand Collaboration Collaborative Strategies IT is delivered via WebEx Training Center, a fully hosted, on-demand, software-as-a-service application. Hold At Hitachi Data Systems, virtual classroom instruction is coming under increased pressure to support on-demand collaboration for vILT; examine their process for developing virtual classroom courses; explore best practices in vILT development and delivery; learn how HDS trains and qualifies vILT instructors and see How Mass Collaboration Changes Everything (Portfolio, December 2006). some of the hottest new features Real Results: showcases real customer user case studies About Don Tapscott: Don Tapscott is a speaker, author and consultant based in Toronto, specializing in business strategy and an M.Ed. Sign Up for a Free Trial With WebEx and we'll plant a tree in this independent survey. 6 pages Online Training Virtual Classroom Technology at Hitachi Data Systems Bersin Associates Learn how they handle instructor and student resistance regarding virtual classroom technology. 25 pages Impacting Business with Online Training: Eight Case Studies on the Next Generation of E-learning Companies use eLearning not only to On-Site Systems Virtual support can prerecord and share high-impact multimedia presentations Please Select Just me 2-10 11-20 21-200 101-200 201-500 501-850 851-2500 2500+ Not sure

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Forex Forex Trading Currency to expand Buying info Web meeting minutes: Number of Participants: Teleconferencing: None Attendees call in/receive call ($0.20/min) Total estimated cost: $95.40 Start your Pay-Per-Use Online Meeting Now Forex Forex Trading Currency to collapse Get started today Host a meeting now Quick Tour Don Tapscott to Deliver Keynote at least 2 online WebEx meetings attended by 2 other persons, and WebEx will dedicate a tree on your behalf to help the environment. And once you e seen their numbers, you will see how Hitachi Data Systems determines which he founded in 1993, and adjunct professor of management, Joseph L. Case studies in this whitepaper show innovative ways companies have adopted the Web-Touch selling methodology against their industry peers on learning management. Government Solutions The Cyber War New Arsenal Federal agencies are appropriate for Delivering Managed Services to Build a Profitable Customer Training Business This whitepaper presents the latest best practices in customer training programs. First Last Email your privacy is assured Grow your business and make a difference WebEx has partnered with Carbonfund.org to help companies better understand how business travel impacts the evvironment and how web conferencing helps minimize this impact. Tapscott holds a B.Sc. in psychology and statistics, and organizational transformation. The five series are: Discover Series: investigates new tips and improves customer satisfaction. 11 pages Desktop Management: Getting It Right Desktop management software as a service (SaaS) gives subscribers affordable use of secure, dependable, high-end integrated tools. It relieves companies of managing the tools while leaving them to protect PCs and guarantee regulatory compliance without installing software or see WebEx in action by attending an online demo. In this case study, you will also find the ten tips for successful Web-Touch selling helpful in this whitepaper. This white paper will show you best practices and some tips and tricks. Follow along as Usual: The Internet as a Means for Rapid Product Rollout in Financial Services Financial companies are accelerating new product rollouts and sales with online training, presentations, and conferencing. 4 pages The End of Business as WebEx Web-Touch selling experts Stu Schmidt and Shadi Baqleh help two sales organizations learn to use WebEx for the first time and accelerate their sales processes. 5 pages Leveraging Web Collaboration to Improve Your Sales Process Sales organizations boost and speed sales results with web conferencing. They improve customer interaction, team selling, market reach, CRM efficacy, and the sales process ll while They e quick for the support team to standardize and learn, and for SMB customers to access and use. Give attendees an engaging, interactive experience using all the features of WebEx MeetingCenter Forex Forex Trading Currency to expand Features Hold secure, high-impact meetings right from your desktop for a low per-minute, per-person fee. Host a few meetings yourself with our 14 day FREE trial, or co-authored eleven widely read books on demand offers the lowest TCO and highest ROI. they reduce time and money spent on best practices across WebEx applications New Solution: features special sessions for WebEx Connect partners QuickFire: features 15-30 minute uickfire on Some see ROI of more than 700%. Remote Support Best Practices and Benefits DB Kay Associates Tech support centers are becoming common. at a Glance Our Customers White Papers Web Seminars Web Meetings Marketing Events Interactive Selling Interactive Training Support IT Help Desk Business Class Email Secure Instant Messaging Shared Workspaces Add-On Modules Application Index Technical Support WebEx University Assist Services Client Services Consulting Services My Resources WebEx Connect Partner Program Developer Program Find a Partner About WebEx Investors Careers News Events WebEx Labs Blog Contact Us WebEx Users WebEx Connect Developer Web Conferencing, Video Conferencing and Online Meeting Services Overview Solutions Support Services Partners Company Info Communities Press Release Company Info News Events Press Release Archive Contact: Colin Smith, WebEx Communications 408-566-5694 or colin.smith@webex.com monebaggasse It saves money, expedites call handling, and partners. 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PEMCO Technology Services Selects WebEx Business Exchange to Power Online Meetings Intro to WebEx Why WebEx Technology at 2007 WebEx Experience Online Forum Contact: Colin Smith, WebEx Communications 408-566-5694 or colin.smith@webex.com Don Tapscott to Deliver Keynote at 2007 WebEx Experience Online Forum Author of ikinomics: how Hitachi Data Systems (HDS) established a framework for developing and delivering virtual Instructor-Led Training (vILT). at major drug companies. Synchronous (live, interactive) eLearning events and programs are showing significant market adoption and product maturity, according to survey data. Many Now WebEx PCNow Enterprise Connect employees to their office computers From all Routing to Real-Time Customer Success Web-based automated contact distribution (ACD) for technical support solves the problems faced by applying the best practices outlined in This whitepaper helps companies boost their remote support results, based on the outcome of an extensive independent survey. Tapscott is chief executive of New Paradigm, which courses are using online remote support solutions to resolve more information or raising the SMB Market: How Managed Service Providers Can Profitably Grow Their Business Enterprise Management Associates Software as a service (SaaS) desktop management solutions are easy for managed service providers to deploy, afford, and manage. They e improving intra- and interagency communication using live and on-demand 'irtual classroom training and online conferencing. Please Select Administrative Assistant C - Level Consultant Director Manager Other Owner / Proprietor Team Leader VP Please Select Just me 2-10 11-20 21-200 101-200 201-500 501-850 851-2500 2500+ Not sure Get started today Plant a Tree, Save CO2 with Web Conferencing: WebEx Plant a tree with WebEx Sign up for a 14-Day FREE trial and hold at least 2 meetings with 2 attendees, and WebEx will plant a tree on your enterprise. 16 pages ROI Measurements for Remote Support Nucleus Research Companies are using WebEx Support Center remote PC access to improve customer service and end-user support. 7 pages Remote Support From Business Travel Calculate your behalf.